FAQ
Solutions to common questions.
Fountayn University is the technical helpdesk for end-user support. Help is available via email during normal business hours. Please see below ...
Mon, Oct 3, 2022 at 8:44 PM
If you are not able to login, please click here: How To Reset My Fountayn Password If you are able to login in, please see the instructions below: ...
Tue, Oct 4, 2022 at 11:58 AM
To unlock your account, go to the Fountayn log in screen and click the 'Problems Signing In?" link. This must be done in the Production environ...
Mon, Nov 7, 2022 at 3:46 PM
Error: "The email could not be sent because there is no email address associated with your account."
Problem: While attempting to reset your password or unlock your account you received this error: Solution: You are attempting to reset y...
Tue, Oct 18, 2022 at 4:02 PM
Often times, system issues can be easily resolved by attempting the following steps. Please consider trying these steps prior to contacting Fountayn Unive...
Mon, Oct 3, 2022 at 9:41 PM
Hover over the plus (+) symbol in the footer of any Fountayn screen. Need more help? Please visit the Fountayn Contact Information pag...
Mon, Nov 7, 2022 at 9:20 AM
Open your Command prompt on your PC. At the cursor prompt type 'ping secure.fountayn.com as shown below circled in green. Email a screenshot ...
Tue, Oct 18, 2022 at 3:55 PM
You can update all of your personal information by accessing your Profile from your Fountayn desktop. To access your Profile, hover over your name i...
Wed, Oct 19, 2022 at 11:46 AM
This guide is designed to assist you in completing a Fountayn User Access Request Form (UARF) and also to provide guidance on handling unique situat...
Mon, Nov 7, 2022 at 10:19 AM