Often times, system issues can be easily resolved by attempting the following steps. Please consider trying these steps prior to contacting Fountayn University.

  • Clear your internet browser's history and cache. You can find instructions in the browser's help file or by searching the internet.
  • Flush your DNS cache. Detailed instructions can be found using Google. Instructions may vary by operating system.
  • Try using a different internet browser. Click here for a list of supported browsers.

If none of these options resolve the issue, please see the section below that pertains to your situation.



Unable to access Fountayn


*Before contacting Fountayn University please have the following information ready in order to expedite the resolution of the issue. You will be asked the following questions:



  • Are you able to access other websites? If not, then the issue most likely lies with the internet connection. Please contact your internal IT.
  • Can you ping secure.fountayn.net? Click here for instructions to ping.

  • Are there multiple users affected at your site or just you?

  • Are there multiple sites affected or just yours?

  • What is your physical location(s) (your state and/or country)?

  • Do you know what Internet Service Provider (ISP) provider you have?


Slow load/run/save time:

*Before contacting Fountayn University, please have the following information ready in order to expedite the resolution of the issue. You will be asked the following questions:

  • What actions were you performing when you first experienced the issue? 
  • What Fountayn server are you on? Click here for instructions on identifying the server.
  • What internet browser and version are you using? Click here for a list of supported browsers.
  • Are you connected to the internet via Wi-Fi or LAN cable?
  • Are there multiple users affected at your site or just you?
  • Are there multiple sites affected or just yours?

Need more help?

Please visit the Fountayn Contact Information page.