Summary

This article covers how to check credit info and information on running out of credits.  

Table of Contents

• Check Credit Info
  • Job Credit Depletion
• Running Out of Credits

Each time a job runs, credits are deducted from the workgroup that owns the job. Three categories of credits exist: Reports, Export/Import and Custom. For Report, Import and Export jobs, one credit is deducted per task in a job. The credit cost for custom tasks varies based on the custom task. Credits are deducted for both manual and scheduled job executions. Credits can be added to a workgroup by your account manager.

Check Credit Info

Upon completion of an action that can change the expected credit depletion date, a dialog will appear with details about the number of remaining credits for a job type.

This dialog appears after completing any of the following actions:

• Adding a task to a job through scheduler
• Adding a task to a job through Add Task to Job Screen
• Removing a task from a job
• Editing a job’s recurrence
• Deleting a job
• Enabling a job
• Disabling a job

Job Credit Depletion

In addition to the number of credits remaining, the Credits Info dialog also specifies the job’s expected credit depletion date. This date is based on the number of credits remaining for the workgroup and the number of jobs scheduled to run. The depletion date is the last date on which the job is expected to complete successfully based on current credits remaining and the current scheduler configurations. For example, if 3 Report credits remain and one report job with one task is scheduled to execute daily beginning Jan 1, the expected depletion date would be Jan 3.

Running Out of Credits

If the workgroup that owns the job runs out of credits, the job will no longer run. When this occurs, the job log will report that the workgroup has insufficient credits. Any jobs that attempt to execute while there are insufficient credits will result in job failure. Based on the job’s recipient settings and email template configurations, you can receive notification about such job failures.

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