Summary

This article describes the steps necessary to enable, disable and use a security question when logging into the system. 

Table of Contents


The Security Question feature offers an added level of security for authentication by allowing you to create and use a personalized security question and answer. When this feature is enabled, the user will be prompted to answer the security question each time they login to the system. If both the password and security answer are entered incorrectly, the attempt does not count towards the maximum number of allowed login attempts before the account is locked. This feature also supports the registration of computers so that the security question can be skipped when logging in from a registered computer.

Working With Security Questions

This section describes the steps necessary to enable, disable and use a security question when logging into the system.

Access Security Question Screen

  1. On the Desktop mouse over your name to access the drop down menu.
  2. Click ‘Profile’ in the list that appears.
  3. From your profile click on the ‘Add Security Question’ button.
Note: The text button will read, ‘Edit Security Question,’ if you have created a security question before.

Enter a Security Question

  1. On the ‘Edit Security Question’ screen, enter a security question.
Note: The maximum length for the question is 255 English characters. The limit for other languages’ characters in some cases is less than 255 characters.


  1. Enter the secret answer to your security question.
Note: The Secret Answer is case sensitive.

  1. Click the ‘Save’ button.

If this is the first time you have saved a security question, the system will inform you that the security question has been enabled, and two new buttons will appear to the right of the question. These buttons can be used to disable and re-enable the security question and to register the computer.

Disable Security Question

If you no longer want the system to ask the security question when you login to the account, you can follow the steps described in this section to disable the feature.

  1. Navigate to the ‘Edit Security Question’ screen from your profile.
  2. Click the ‘Disable Security Question’ button.
Note: This button is only available if the security question is currently enabled.



The system will inform you that the security question has been disabled.

Enable Security Question

If you have previously disabled the Security Question feature and want to re-enable it, you can follow the steps described in this section to re-enable the feature. If you have never enabled the security question before, you should start by entering a question and answer.

  1. Navigate to the ‘Edit Security Question’ screen from your profile.
  2. Click the ‘Enable Security Question’ button.


The system will inform you that the security question has been enabled.

Logging In With Security Question Enabled

  1. On the ‘Login’ screen, enter your username and password.
  2. Click the ‘Sign In’ button.
    • If the Security Question feature has been enabled for your profile and your computer has not been registered, the system will display your security question.
  3. Enter your answer to the security question.
  4. If you do not want to be asked the security question again on this computer, check the checkbox beside ‘Remember This Computer’ to register the computer.
Note: The computer will only be recognized as registered in the browser with which registration occurred.

  1. Click the ‘Sign In’ button.

Computer Registration

If you do not want the security question to appear when logging in from a particular computer, you can register that computer through the ‘Security Question’ screen or while logging into the system. This section describes how to register a computer through the ‘Security Question’ screen, how to check a computer’s registration status and how to unregister all computers.

Note: The computer will only be recognized as registered in the browser with which registration occurred.


Register Through Security Question Screen

  1. Navigate to the ‘Edit Security Question’ screen from your profile.
  2. Click the ‘Register This Computer’ button.The system will inform you that the computer was successfully registered.

Check Computer Registration Status

If you would like to see if your computer has been registered with the browser you are currently using, navigate to the ‘Edit Security Question’ screen. If the computer has been registered, this screen will display the text, ‘This Computer is Registered,’ as shown below.


Unregister All Computers

By unregistering all computers, you can make the security question required on all computers when logging in.

  1. Navigate to the ‘Edit Security Question’ screen from your profile.
  2. Click the ‘Unregister All Computers’ button.The system will inform you that all computers were successfully unregistered.

System Changes

The Security Question feature impacts the results displayed in two portions of the system, which are explained in this section.

Login History

When accessing the Login History from the Profile, additional results can be displayed for those with the Security Question feature enabled. If the authentication attempt failed because the security answer was incorrect, the result will be, ‘Invalid Security Answer.’ If the authentication attempt failed because both the security answer and password were incorrect, the result will be, ‘Invalid Security Answer and Password.’

On the View Login Attempts screen, the user can sign out of all active sessions that occur across all environments (Design, Test, Approve and Secure) by selecting the ‘Sign Out of All Devices’ button.


Reset Password

When resetting a password through Enterprise Manager or the Reset Password feature on the ‘Login’ screen, the security question, security answer and registered computers will not be affected. However, the Security Question feature will need to be re-enabled after resetting the password.


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